Booking Policy

Last updated · July 2026

1. Scheduling

Availability is shown on a rolling 12-week horizon, timezone-aware, with overlap and cutoff protection.

Consumers and experts may cancel up to 4 hours before a session. Within the cutoff, standard policy applies.

If an expert doesn’t join, the payment hold is released automatically. Repeated no-shows affect standing.

Refunds are actioned in-app against the original booking. Disputes are linked to the appointment and tracked to resolution.