Questions, answered

Find an expert, choose a session length, pick an available time, and pay. You can do all of this from the web or the mobile app, no download required.

We place a hold on your card when you book, but you’re only charged when your expert joins the call. If they don’t show, the hold is released automatically.

Yes. You can reschedule or cancel from your dashboard on any device, up to 4 hours before the session, for a full release of the hold.

Sessions happen in a private, HD 1:1 video room right inside Smeeple. You can share files and chat in-call. Recording is available with the consent of both parties.

Reach out through in-app support and our team will review it. Refunds can be issued directly against the original booking.